Our History

Warm, knowledgeable, and respected boutique group practice.

Ilene Kastel, the founder of Next Step Counseling, opened in 2011. “My goal was to create a boutique practice specializing in niche areas based on what I was passionate about, with people I could relate to and who could relate to me. I believe creating expertise in specific areas allows client’s the best support to grow, change and thrive.”

Our History

Warm, knowledgeable, and respected boutique group practice.


Shortly after, a respected colleague requested to be apart of what Ilene was building and joined Next Step as the first part-time employee. During this time, our strong reputation in Chicago began to grow due to positive online reviews and clients loving their work with us and referring those in their networks.

Our History

Warm, knowledgeable, and respected boutique group practice.


Next Step needed to expand due to the demand for our services and our investment in helping more people. NSC moved into a larger space in the Loop and carefully and thoughtfully grew our team. It was important to us that each clinician be honest and authentic individuals that value the ongoing growth and development that is inherent in our field.

“We honor the importance of connection and strive to build a sense of inclusivity, safety, and trust within the practice for our clients and for the team. Moreover, we know that life comes with ups and downs, and we do our best to instill resiliency in our clients and in ourselves.” Ilene Kastel, CEO

Our History

Warm, knowledgeable, and respected boutique group practice.


NSC decided it was important to not only give back to the counseling community but honor social justice and find a way to offer services to those that don’t have the means. Thus, NSC began the internship program where we keenly training high quality graduate psychology students and affording the opportunity for those that might not otherwise be able to get the counseling support they need.

“We are able to offer sliding scale options to those in need while still offering safe, supportive and high quality services. ” Ilene Kastel, CEO

Our History

Warm, knowledgeable, and respected boutique group practice.


Our success with clients as well as our positive reputation in the community, Next Step Counseling has maintained its mission as a boutique niche practice. We have expanded to providing both remote Telehealth and in person services, partnered with the non-profit organization Coffee, Hip-Hop and Mental Health to provide counseling to those in need, and grown our close knit team of warm clinicians, all holistically and expertly trained to focus on specific life & relationship transitions.

“We engage in ongoing practices to build connection with all clients, make sure everybody who enters the office feels welcomed and valued, and approach our work in a nurturing, collaborative and holistic manner. We are responsive to our clients, recognize that the client experience is a high priority, and do what we can to ensure clients feel safe from the first moment they interact with Next Step Counseling.” Ilene Kastel, CEO

Unmatched versatility & experience.

Our Counselors

We are well-trained, warm, and thoughtful clinicians who thoroughly enjoy getting to know our clients. Our therapy is based on working with you in a collaborative, genuine and productive manner. As counselors, it’s important to us that you feel comfortable and connected so that we can build a positive working relationship where growth and change happen. Browse our valued team members below.

Reed Allen, M.Ed, LCPC

Provisional Supervisor & Counselor, Licensed Clinical Professional Counselor

• 7 years of education and clinical training
• Highly skilled in working with depression, anxiety, grief and loss, substance dependence, trauma, relationship issues, and life transitions
• Utilize strength-based perspectives with interventions from Cognitive Behavioral Therapy, Interpersonal, Acceptance and Commitment Therapy, and Mindfulness
• Heavily trained in trauma-based therapy and working with those in crisis
• Passionate about working with clients of diverse backgrounds including the LGBTQ community
• Conducts individual and couples counseling

Anthony Borchardt, MSW, LCSW, PMH-C

Licensed Clinical Social Worker & Perinatal Mental Health Certified

• 11 years combined academic, professional, and clinical training
• Experience with stress and anxiety management, men’s issues for identity and masculinity, new parent transitions, addictions and gambling recovery, depression, and trauma
• Utilizes Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Solution-Focused Therapy, Mindfulness and Emotionally-Focused Therapy
• In-depth work providing trauma and crisis intervention
• Provides a supportive, empathic setting and empowers clients to become the healthiest version of themselves
• Provides supportive and collaborative work with clients through individual counseling and support for couples transitioning into the role of parenthood

Kelsey Manzi, MA, LPC

Licensed Professional Counselor

•Successful and passionate about working with client’s struggling with anxiety, shame, self-esteem, perfectionism, identity, relationship and sex difficulties, and trauma.
• Provides a genuine, collaborative, and safe therapy space for clients to help them discover and explore their authentic selves.
• Conducts individual and couples counseling services and incorporates mindfulness and strengths based approaches
• Dedicated to working with individuals of all backgrounds taking a multicultural approach and being culturally sensitive using a non-judgmental and non-assuming processes.
• Utilizes an integrative approach to counseling using Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Attachment Theory, and Trauma-Focused Therapy.

Chris Edwards, MSW, LCSW

Licensed Clinical Social Worker

• Offers a warm, welcoming therapy space for individuals and couples and seeks to balance curiosity with respecting boundaries
• Utilizes a strengths-based and trauma-informed practice that values how the skills that helped you survive are equally important as your struggles
• Trained in working with grief, loss, depression, and anxiety
• LGBTQIA+ affirming, kink-aware, and experience working with issues related to relationships (monogamous and non-monogamous/polyamorous)
• Experience working with clients struggling with alcohol and substance-use
• Trained in a developmentally sensitive and neurobiology-informed practice that considers how life experiences shape our bodies, our behaviors, and our understanding of the world

Anne Leiter, MA, LCPC

Licensed Clinical Professional Counselor

• Passionate about collaboratively helping clients to develop healthy relationships with themselves and increase self-esteem
• Committed to helping clients explore and discover their authentic selves.
• Conducts individual and couples counseling
• Utilizes Psychodynamic approach, integrating Mindfulness Techniques, and Person-Centered Therapy
• Experience utilizing creative and artistic expression therapeutically

Lakeitta Harris, M.Ed., LPC

Licensed Professional Counselor

• Incorporates collaboration and support to create a safe space for growth and self discovery
• Provides warmth, openness, non judgment, and affirming therapy
• Passionate about working with individuals and couples who have experienced challenging life transitions, stress, anxiety, depression, and trauma
• Utilizes mindfulness, and strength based interventions that helps with meeting clients where they are
• Conducts cognitive behavioral, acceptance and commitment, narrative, DBT, and trauma-focused therapy
• Dedicated to working with individuals from diverse backgrounds with emphasis for providing quality service to communities of color

Kirsten Hall, M.Ed, LCPC

Licensed Clinical Professional Counselor

• Incorporates a holistic foundation to counseling while utilizing evidence-based treatments including Cognitive Behavioral Therapy, Solutions-Focused Therapy, and Humanistic approaches, integrates components of Dialectical Behavior Therapy and Acceptance and Commitment Therapy.
• Certified Anxiety-Informed Professional trained to use applied neuroscience to treat anxiety, panic, and worry.
• Dedicated to working with clients facing anxiety, depression, life transitions, quarter-life crisis, and performance/life balance.
• Interested in the mind-body connection, as well as performance-related or creative challenges.
• Focuses on creating a safe space providing unconditional positive regard to help one discover the freedom to fully explore themselves and their experiences.

Keirstin Lincoln, MA, LPC

Licensed Professional Counselor

• Provides a warm and inclusive environment where clients feel understood and empowered
• Honors each client’s unique lived experience and values
• Trained in Gottman Method Couples Therapy to help couples manage conflict, improve communication and increase intimacy
• Passionate about working with the LGBTQIA+ community
• Provides culturally responsive care, integrating societal and cultural issues into the therapeutic process
• Conducts individual, couples and pre-marital counseling
• Experience working with traditional and non-traditional relationship structures

Shannon Lieberman, MA, LPC

Licensed Clinical Counselor

• Creates a warm, comfortable, judgement-free environment to safely explore and gain insight.
• Utilizes a strengths-based approach, integrating Psychodynamic Therapy, Acceptance and Commitment Therapy and mindfulness techniques.
• Devoted to helping clients improve their self-esteem and relationship with themselves.
• Committed to inclusive, culturally sensitive therapy and social justice advocacy.
• Knowledgeable about non-traditional relationships such as consensual non-monogamy and kink dynamics.

Esther Kim, MA, Counselor

• Values connecting and building relationships with clients
• Dedicated to co-creating a supportive, comfortable space that honors personal needs and processes
• Provides affirming care that welcomes all aspects of a client’s identity, culture, and lived experience
• Integrates Existential, Narrative, ACT, strengths-based, trauma-informed, and mind-body-spirit concepts
• Passionate about exploring and understanding the human experience

Mackenzie Muller, MA


• Works with both couples and individuals in life transitions, intimacy, relationships, relational trauma, emotional and identity development
• Passionate about working with individuals in strengthening their relationship to self and others.
• Works in a collaborative, warm and safe environment for clients to explore
• Utilizes CBT, ACT, mindfulness, EFT and existential/transpersonal frameworks
• Prioritizes building trust and deepening connection to clients that fosters a healing space.
• Strong ability to adapt to meet clients unique needs where they are at and what they need while still empathetically challenging them.
• Passionate about working with LGBTQIA+, sex positive, and trauma informed.

Brian Howard, M.Ed., LPC

Licensed Professional Counselor

• Emphasis on meeting clients where they are at through a warm, authentic, and caring space
• Experience working with major life transitions and exploring identity development, especially with emerging adults
• Passionate about working with clients holding marginalized identities, in particular LGBTQIA+ communities
• Utilizes a collaborative, strengths-based approach with an emphasis on exploring meaning making in clients’ lives
• Approaches supporting clients from a trauma-informed lens
• Conducts individual and couples counseling sessions

Chelsea Cooks, MA

Level Counseling Intern

• Dedicated to providing a warm and welcoming space for clients to feel understood
• Acknowledges clients’ intersected identities and lived experiences
• Passionate about working with BIPOC and LGBTQIA+ communities
• Devoted to helping clients improve their relationships with themselves and others
• Committed to inclusive and culturally sensitive therapy and social justice advocacy

Zoë Engling, Office Manager

Office Manager

• Background in mental health administration
• Style of client care is grounded in working with a diverse client base
• Fosters trust based on unique client needs
• Client care coordinator and intake call coordinator
• Provides operational and clinician support
• Point on medical billing
100% of Client Reviews Gave Next Step Counseling

A Perfect 5 Star Rating on Yelp

“I have been working with Corey for more than 3 years and I am so grateful that I found her. She has helped me transform the way I think about myself and others and my quality of life is infinitely better than it was a couple of years ago. I know that she hears what I'm saying, believes that my story matters, and cares about me. She has made such a positive difference in my life and I absolutely recommend her to anyone looking for a therapist.”

Emily W.via Yelp

“Alexandra is warm, attentive, and I knew I could come into sessions and express myself fully or explore my thoughts without judgement. I can't overstate how valuable that dynamic was. Alex asks challenging, thoughtful questions which force you to think deeper about your feelings and motivations. A great therapist - someone you're comfortable with, listens, and challenges you, is a tremendous asset in life and I found that with Alex.”

Payton M.via Yelp

“My experience Next Step Counseling has been absolutely incredible. My counselor is supportive, empathetic, professional & has helped me navigate through some significant life challenges. From relationship & life transitions to working through death and illness in my family... she always makes me feel like I am in a safe place to share while offering helpful tools to use in everyday life. I highly recommend any therapist on the Next Step team.”

Krystie R.via Yelp

“Ilene listened so well that she was sometimes able to sense my feelings/emotions better than I could. She could read between the lines of what I was saying and sense if I wasn't feeling great about something. She wouldn't let me get away with being unfair to myself and would always challenge me when I was. I feel so lucky to have found her and to have spent time working with her. I wouldn't be as happy and healthy as I am today if it weren't for Ilene.”

Emily K.via Yelp

Contact Us. 

Pay Us a Visit

70 E Lake St #222
Chicago, IL 60601

Serving Chicago, Streeterville, Gold Coast, West Town, West Loop, River North, Old Town, Lincoln Park, Lakeview, Lincoln Square, Bucktown, Ravenswood and surrounding areas.

Common Questions

Do you accept insurance?

We are in network with the following insurance carriers:

  • Blue Cross Blue Shield PPO
  • Blue Cross Blue Shield Blue Choice Advantage
  • Blue Cross Blue Shield Blue Choice Preferred
  • United Behavioral Health, aka United Health Care
  • Optum Veterans Affairs Community Care Network

However, if you have a carrier that we don’t accept we can still work together! Using your out of network benefits, many insurance companies will provide you with 20% to 80% reimbursement for sessions. We provide you with an invoice, you send it into your insurance company and they mail you a check. If you’d like to know what your out of network benefits are call the number on the back of your card and ask, “What are my out of network benefits for mental health counseling?” Please contact us to provide you with additional information about this.

Is there parking available at your office?

All el lines are within 1-2 blocks, and, there are two parking garages nearby at 60 E. Lake St. and 20 E. Randolph.

I tried therapy and didn't like it. How's this different?

Therapy varies depending on the personalities of the counselor and client, as well as the particular concerns brought forward. Sometimes the chemistry between the counselor and client or the counselor’s style or approach just isn’t a good fit. The relationship between the client and the therapist is of utmost importance. Therefore, we work to create a safe environment where open and honest communication is encouraged so that concerns or questions about treatment or the relationship can be addressed in session. This often benefits the therapeutic process and deepens the therapeutic relationship.

What can I expect from the first few sessions?

During the first and second session, we will gather information about what has brought you into therapy including your concerns, what you’d like to work on and information about your current and past emotional health and life history. This information helps us gain a deeper understanding about your situation, you as a person and how to best help you. As noted earlier, since it is important that clients feel comfortable with their counseling, we encourage clients to also use the first session as an opportunity to assess if this is a good fit for you as well.

What can I expect during a typical therapy session?

During therapy you will begin to discuss and share your feelings, thoughts, and reactions in order for you to begin to gain insight, develop new thinking patters, coping skills and overall improved quality of life. It is natural to feel uncomfortable about opening up at first but this process because much easier after a few sessions. Since self-growth is possible through commitment and work I will encourage you to practice the things you discuss and learn outside of session.

How long will I need to be in therapy?

The number of sessions needed is different for everyone depending on a number of factors including but not limited to your goals, severity or intensity of your concerns or symptoms, how long you’ve been dealing with your concerns, current levels of stress, and the progress you make towards reaching your short or long-term goals.

Is what I say in therapy confidential?

In general, all communications between a client and counselor are confidential and can only be released with the client’s written permission. However, there are some exceptions required by law to this rule. Exceptions include:

  • When there is a reasonable suspicion of child/dependent abuse or of an elder adult.
  • When the client communicates a threat of bodily injury to others.
  • When the client is suicidal.
  • When disclosure is required pursuant to a legal proceeding.